If your Customer experiences a check-in delay after the standard check-in time, our ground support team will connect with the hotel reservation department and ask for immediate check-in after seeking the clarification in delayed check-in.

We follow a robust booking process to ensure all hotel reservations with Befikre Ghumo Holiday Planners are double checked and re-confirmed. In the rare event that you face check-in denial at the property, please be rest assured, we will immediately engage with the hotel to resolve the matter.

If necessary, we will secure an alternate property nearby to ensure your guests have a comfortable stay.

Hotel Denies Check-In

In situations where a hotel dishonors your booking, our team will swiftly present you with a variety of similar-category options and arrange for an alternate property to accommodate your guest.

Should you arrive at the hotel and find that the originally booked room category is unavailable, we have several solutions in place to ensure your comfort:

A) We will promptly try to upgrade the room category, based on availability.

B) If an upgrade isn’t feasible, we will try to arrange an alternative hotel in a similar category and ensure your seamless transition.

 C) In cases where changes are not possible, we will provide your guests with complimentary meal coupons or other compensation as per feasibility. Your comfort is our utmost concern.

Our commitment is to ensure that your guests receive outstanding stay experience without any inconvenience during their hotel stay. In the rare instance of discrepancies, we will promptly liaise with the hotel to rectify the situation.

Our priority is to ensure that our guests receive the amenities they are entitled to, or we will try to compensate as per feasibility.

Our commitment is to ensure that your guests receive all the details prior to the pick-up. In the rare event that pick-up/drop is not provided, we suggest the guests book a cab by themselves and get reimbursement of the total bill by showing the payment receipt.

We confirm all the details prior to the pickup and drop for a smooth experience, but in case there is any delay by which sightseeing is getting delayed, we will try to replace the current driver with the next nearest driver available from our team.

If the vehicle provided to the guests is not upto the mark, we would try to change the vehicle or provide another vehicle on next pickup/drop/day.

If the vehicle can not be changed due to unforeseen circumstances, we would try to compensate the guests with a complimentary one meal coupon.

We assure verified and professional drivers for all our destinations, but in case there is misbehavior caused by the driver, we would change the driver immediately or assign a new one for the rest of the trip.